jayabd's Privacy Policy
Your personal information is completely safe with us — find out how we collect, use, and protect your data.
jayabd operates a safe and reliable online gaming platform for players in Bangladesh. This privacy policy provides a complete description of how personal information is collected, stored, used, and kept secure for users of our website and services. By using our services, you are considered to have agreed to the terms of this policy. Please read this policy carefully, and if you have any questions, contact our support team.
Scope and Extent of Data Collection
jayabd collects two types of information from its users — information provided directly and information collected automatically. This privacy policy applies to all services on the jayabd.lat website, including account registration, financial transactions, customer support, and promotional activities.
We collect information in the following situations:
- When you create an account or fill out a registration form.
- When you carry out deposit or withdrawal transactions on our platform.
- When you contact our customer support via live chat or email.
- When you participate in our promotional offers or bonus programs.
- When you browse our website and use various gaming or betting services.
Types of Information Collected
jayabd may collect and process the following types of personal information:
Identity Information: Your full name, date of birth, nationality, and government-issued identification details (such as a national ID or passport number — for identity verification purposes only).
Contact Information: Email address, mobile number, and postal address.
Financial Information: Transaction details via bKash, Nagad, Rocket, Upay, or bank transfer. We never store your full payment account PIN or password.
Account Activity Information: Gaming history, betting details, win and loss records, and VIP level progress.
Technical Information: IP address, browser type and version, device information, cookie data, and session logs.
Purpose of Data Use
jayabd uses collected information only for legitimate purposes. We use your information for the following:
- To create, verify, and manage your account.
- To process financial transactions, including deposits and withdrawals.
- To prevent money laundering and detect fraudulent activity (in compliance with KYC/AML regulations).
- To provide customer support and resolve complaints.
- To send promotional offers, bonuses, and VIP benefits (with your consent only).
- To improve the security and technical performance of the platform.
- To ensure responsible gaming and monitor the risk of problem gambling.
- To meet legal obligations and comply with directions from regulatory authorities.
Data Storage and Security
jayabd applies industry-standard technical and organisational measures to protect your personal information. Our security framework includes:
- SSL Encryption: All data transmission on our website is protected by 256-bit SSL encryption.
- Secure Servers: Your information is stored on secured and encrypted servers, and unauthorised access is prevented.
- Access Controls: Only authorised personnel are granted limited access to your information, and only as needed for their work.
- Two-Factor Authentication: An additional layer of security is maintained for account login.
- Regular Security Testing: Our systems undergo regular penetration testing and security audits.
While we apply the highest security measures, there are some inherent risks in transmitting data over the internet. We therefore ask that you keep your account password confidential and do not share it with anyone.
Sharing Information with Third Parties
jayabd does not sell your personal information to third parties or disclose it for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: Payment service providers such as bKash, Nagad, Rocket, Upay, and bank transfer receive limited financial information to complete transactions.
- Technology Service Providers: Game software suppliers and platform maintenance providers receive limited access to necessary information under contractual confidentiality terms.
- Legal Requirements: Information may be disclosed to comply with court orders, lawful requests from investigating authorities, or applicable legal obligations.
- Fraud Prevention: Information may be shared with relevant authorities to detect and prevent fraud, money laundering, or other unlawful activity.
Any third-party service provider we work with is contractually bound to uphold our privacy standards.
Cookies and Tracking Technologies
jayabd uses cookies and similar technologies to improve your browsing experience and maintain platform functionality.
Essential Cookies: These are necessary for the basic functioning of the website — such as maintaining your login session, saving your game position, and keeping the site secure. These cookies cannot be disabled.
Functional Cookies: These remember your preferences, language settings, and personalised account content.
Analytics Cookies: These help us understand how users interact with our platform, which supports improvements to service quality. This information is always aggregated and anonymous.
You can manage cookies by changing your browser settings. Please note, however, that disabling cookies may cause some important services to stop working properly.
Data Retention Period
jayabd retains your personal information only for as long as it is necessary to fulfil the purpose for which it was collected, or as legally required.
- Account-related information: For as long as the account is active and for the applicable legal period after closure.
- Financial transaction information: For as long as required to meet regulatory obligations.
- Customer support communications: For a reasonable period after the issue is resolved.
- Technical logs: Typically for up to 90 days, unless a longer retention period is required for investigation purposes.
Once the specified period has ended, your information is securely deleted or anonymised in a way that prevents identification.
Your Rights
jayabd respects the following rights you have in relation to your information:
- Right of Access: You may request to know what information we hold about you.
- Right of Correction: You may request that any inaccuracies in your information be corrected.
- Right of Deletion: In certain circumstances, you may request that your information be deleted (within the limits of legal obligations).
- Right to Restrict Processing: In certain cases, you may request that processing of your information be limited.
- Right to Opt Out of Marketing: You may stop receiving promotional messages and offers at any time.
- Right to Data Portability: You may request a copy of your personal information in a structured, machine-readable format.
To exercise these rights, contact us via live chat or email.
Privacy Protection for Minors
jayabd strictly provides services only to those aged 21 or above. We do not knowingly collect personal information from anyone under the age of 21.
An age verification process is applied at the time of account registration. If we become aware that a minor has registered, the relevant account will be closed immediately and the collected information will be deleted.
Parents may contact us if they believe a minor has used this site.
International Data Transfers
jayabd primarily provides services to users in Bangladesh. However, some technical infrastructure may be hosted on international servers. In all cases, we ensure that:
- Adequate protective measures are in place for your information.
- Third-party server providers comply with industry-standard security protocols.
- Data is transferred only for necessary purposes and remains protected in accordance with the terms of this privacy policy.
Responsible Gaming and Data Use
jayabd uses collected data to monitor your gaming habits and ensure responsible gaming. Our system can automatically detect unusual betting patterns that may indicate problematic gaming behaviour.
This process is entirely for your wellbeing — we believe entertainment and responsibility can go hand in hand. If you would like to set your own gaming limits, please visit our Responsible Gaming section.
Changes to the Privacy Policy
jayabd may update this privacy policy from time to time. Depending on the nature of the changes, we will notify you in the following ways:
- Minor Changes: The policy on this page will be updated and the "Last Updated" date at the top of the page will change.
- Significant Changes: We will send a notification to your registered email and/or display a clear notice on the platform.
Continuing to use our services after a change is made will be considered as your agreement to the updated policy. We therefore recommend that you visit this page regularly.
Contact and Complaint Resolution
For any questions, requests, or complaints regarding your personal information, please contact us using the methods below:
- Live Chat: Direct support in Bengali is available 24/7.
- Email: [email protected]
We take all privacy-related requests seriously and aim to respond as promptly as possible. Information requests will be processed only after your identity has been verified.
We want to assure you that jayabd always treats your privacy as the highest priority, and earning your trust is our goal.
Related Policies
Read our other important policy and information pages.